FAQ – Frequently Asked Questions
Got questions? If you don't see your answer here, contact us and we'll be happy to help.
About our lashes
What are Nova Rose lashes made of?
Our lashes use soft synthetic fibers on a flexible, lightweight cotton band.
Are your lashes cruelty-free?
Yes, our lashes are cruelty-free.
Are they reusable? How many times can I wear them?
Yes! With gentle care, each pair can be worn about 20-30 times.
Applying your lashes
How do I apply my lashes?
See our step-by-step guide on the How To Apply page.
Is lash glue included?
No, lash glue is not included. You'll need your own lash glue.
Shipping
Do you offer free shipping?
Yes! U.S. orders of $35 or more ship free, delivered in 2-5 business days. See our Shipping Policy for details.
How long will it take to get my order?
Orders ship within 1 business day. Delivery in the U.S.: free shipping 2-5 business days, Standard 3-5 business days, Express about 1-3 business days. International orders take roughly 7-15 days depending on location (an estimate, not a guarantee).
How much does shipping cost?
In the U.S., orders of $35 or more ship free. Under $35, Standard is $5.95 and Express is $9.95. International shipping is calculated at checkout.
Do you ship internationally?
Yes! We ship to most countries worldwide via USPS and DHL Express. Cost is calculated at checkout, and delivery is roughly 7-15 days depending on location (an estimate, not a guarantee). Customers are responsible for any customs duties, taxes and import fees; we are not responsible for them.
Returns
What is your return policy?
We accept returns within 14 days of delivery. To start a return, email us at Hello@novarosee.com with your order number.
- If your item arrived damaged or defective, we pay for return shipping.
- If you're returning an item because you changed your mind, you pay for return shipping.
See our Return Policy for full details.
What if my order arrives damaged or defective?
Please email Hello@novarosee.com right away with your order number and we'll help. We cover return shipping for damaged or defective items.
Contact
How do I contact you?
By email at Hello@novarosee.com. Please include your order number if you're asking about an order.